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After Switching Carriers, Couple Can’t Unlock Their Cell Phones


23 ON THE INBOUND ON EDENS. 41 CHICAGO COUPLE THERE ARE THREE EXPENSIVE IPHONES THAT WERE USELESS, LOCKED UNTIL WE GOT INVOLVED. LAUREN VICTORY TEXAS ON A MADDENING RUNAROUND INVOLVING UNLOCKING PHONES. THEY ARE MYTH BY THE HIGH- TECH GRAVEYARD. WE DID NOT REALIZE IT WOULD BE SUCH A PROBLEM. THEIR IPHONES TURN ON BUT CANNOT MAKE CALLS. THEY DECIDED TO CHANGE CARRIERS BUT THREE OUT OF THE FIVE PHONES ARE LOCKED AND CANNOT MAKE THE SWITCH. WHAT DOES IT MEAN TO HAVE A PHONE UNLOCKED? CIRCUIT WE TURN TO CNET FOR ANSWERS. WHEN YOU BUY A PHONE FROM A CARRIER THEIR SOFTWARE THEY PUT INTO THE DEVICE THAT KEEPS IT FROM MOVING TO ANOTHER CARRIER. THE ARGUMENT IS THAT THIS WOULD PREVENT THEFT. BUT IF THE CUSTOMER OWNS A DEVICE — UNLOCKING THE PHONE IS THE CARRIERS RESPONSIBILITY. I DECIDED TO GET TO THE BOTTOM OF IT AND IF THEY SAY NO — THEY FIRST TRIED TO UNLOCK THEIR PHONES AT AN AT&T STORE NEW JERSEY. STRIKE OUT THEY WOULD NOT UNLOCK IT. THE LAST INSTALLMENT PAID AUGUST 2017. SHE THEN TRIED AN AT&T STORE IN CHICAGO ONLY TO BE DIRECTED TO THE APPLE STORE IN CHICAGO WHICH SHE ALSO VISITED. IT’S BEEN OVER A PERIOD OF ABOUT THREE MONTHS. AT&T SUGGESTED THE COUPLE PAY SOMEONE TO UNLOCK THE PHONES THAT THEY OWN. IF THEY ARE DIRECTING YOU TO APPLE OR THIRD-PARTY VENUE THEY ARE IN THE WRONG. I WOULD NOT RECOMMEND USING A THIRD PARTY SERVICE FOR UNLOCKING ISSUES. THEY WILL CHARGE YOU AND IT’S NOT SOMETHING YOU NEED TO PAY FOR. WHAT’S THE MOST FRUSTRATING? THESE ARE PAID OFF PHONES

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