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Case Study with Do’s and Don’ts – Telephone Etiquette – Communication Skills

Case Study with Do’s and Don’ts – Telephone Etiquette – Communication Skills


Click the bell icon to get latest videos from Ekeeda Hello friends I would like to discuss a case study which would give a little brief idea of certain cum telephone etiquette which we all need to follow I’ll read out the case study for you It’s about Robert so Robert is a person who’s responsible of taking the calls so let’s see how he handles this call Robert was taking calls for a clinic one morning so there’s a clinic where Robert is you know a person who was receiving the call when the phone rang he picked up the phone before two rings before three rings so he picked up on the second ring and he said Thank you for calling Dr. Smith’s office my name is Robert how may I help you today so he did the exact thing he first thank the person to call at that particular office

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