Articles Blog

Common English Phrases for Phone Conversations

Common English Phrases for Phone Conversations


Hello friends, welcome back. In this video lesson we will learn 70 common phrases for phone conversations. Together we’ll go through these common English phrases we’ll use them in a few situations to help you better remember them and, most importantly, use them when speaking on the phone in English. To better help you remember and most importantly use these common phrases, I’ve broken up this video lesson into different situations you may find yourself in when speaking on the phone in English. In these different situations we’ll be looking at both formal and informal phrases. Friends remember, when you’re speaking on the phone you may have met that person before, you may not have met that person before It’s very important to be polite on the phone. A way for you to be more polite on the phone could be by using model verbs. For example, the model verbs can, could, would and may are all perfect modal verbs for you to be using when speaking on the phone. When you are asking for a request, if you’re asking for information use the words: please, thanks, thank you, thank you very much, to express politeness. You will notice now when we begin with the common English phrases that I’ve already added in these model verbs to help you out. Pay attention to these model verbs, pay attention to how I use please and thanks and try to use them when you are speaking on the phone in English. Let’s begin by looking at the first situation. So when somebody calls you, when you have to introduce and make first contact with somebody on the phone. When answering the phone, you could use greeting such as hi. Hi. Good morning. Good morning. Good afternoon. Good afternoon Good evening Good evening To greet the person that you are speaking with, but you could take it a level up and you could also state your name. For example: Hi, this is Adriana speaking. By using this in a formal context the person who’s calling you already knows who they’re speaking to. It’s not common in English to add your job title, your profession. Just your name is fine. For example: Hi, this is Adriana speaking. Sometimes we even shorten that just simply saying: Hi, Adriana speaking. But if you’re calling somebody and you don’t know who you’ve got on the other line and you would like to ask for somebody, in this situation you could use phrases such as: Could I speak to Bob please? Or: I would like to speak to Bob. Or:I’m trying to contact Bob. All three of these phrases are fine. Choose one you like and try to use it. A less formal way of asking to speak to somebody on the phone could be: I’m trying to get in touch with Bob. Again, I’m trying to get in touch with Bob. Or: is Bob there, please? Is Bob there, please? Remember I said it’s not common for us to say: Hey, this is teacher Adriana calling. It’s not common in English, but if you do want to tell the person you’re calling who you represent or to give them a little bit more information about you, you could use the phrases: I’m calling on behalf of Adriana. For example, maybe you, you are calling on behalf of me, but maybe you’re not calling on behalf of a person, but you’re calling on behalf of an institution a company, etc Pretend you’re an employee at the post office. This is a company’s name. You could use a phrase: I’m calling from the post office. When you’re receiving a phone call, so when somebody calls you, you could use these phrases: Hello, this is Adriana speaking or Adriana speaking. How may I help you? These two are very polite and very formal phrases to use in a work sitting with somebody you don’t know, or maybe a private number that’s calling you. When somebody calls you and you want more information but you really don’t know person is calling you and you want to know exactly who they are. Formal ways you could ask for specific information could be: May I ask who’s calling? May I ask who’s calling? Or: Can I ask with whom I’m speaking to, please? Again: Can I ask with whom I’m speaking to please. Where are you calling from? Where are you calling from? In this situation we’re not asking them for the exact location, but who are they calling on behalf of or what company are they representing. Now informal ways, I’m asking for specific information could be: Who’s calling, please? Who’s calling, please? Who’s speaking? Who’s speaking? Who is it? Who is it? Who am I speaking to? Whom am I speaking to? In the situation that somebody calls you and you’re a little busy, you want to tell them to wait, hold on a little bit, because maybe you’ve got a TV up Maybe your child screaming in the background. Maybe you’re in the middle of something. You need to tell the caller to hold on a minute. Common polite phrases you could use could be: Could you hold on a moment, please? Could you hold on a moment, please? Just a moment, please. Just a moment, please. Informal phrases you could use could be: Hold on a minute. Hold on a minute Just a minute Just a minute Just a sec Just a sec Friends notice here: sec. This is shorten for second, very commonly used among native English speakers: Just a sec and Finally, wait a moment, please. Wait a moment, please. In the situation that somebody calls you and you have some negative information, maybe they’re asking to speak to somebody. Maybe they want extra information. But you can’t help them at that very moment. Let’s begin by looking at formal phrases. For example, somebody’s calling and asking for Bob. One phrase I could use could be: I’m afraid Bob’s busy at the moment. I’m afraid Bob’s busy at the moment You could even add in more detail. For example: I’m afraid Bob’s busy at the moment. Can I take a message? Can I take a message? Or you could also add in: I’m afraid Bob’s busy at the moment. Can I get him to call you back? Can I get him to call you back? Or: Bob’s not around. So he’s not at home. He’s not at the office. You could use a phrase; I’m sorry Bob’s out at the moment. I’m sorry. Bob’s out at the moment. Informal phrases you could use could be: Sorry, Bob’s not here. Sorry, Bob’s not here. Or simply: Bob’s out at the moment. Bob’s out at the moment. In the situation that somebody’s dialed the wrong number and they’re speaking to you and you can’t help them because you don’t know why they’re calling. In these situations you could use the phrases: You may have dialed the wrong number. You may have dialed the wrong number. Or: I’m afraid there’s no one here by that name. I’m afraid there’s no one here by that name. Sometimes when we’re speaking on the phone, there may be some interference due to bad network. There are phrases you can use in a polite way to tell the person that hey, I can’t hear you. Phrases you could use could be: I’m afraid I can’t hear you very well. I’m afraid I can’t hear you very well. Maybe the problem isn’t with the network, but the problem is with a speaker on the other line. You can’t hear them Maybe they’re not speaking in the microphone. You need to tell them to speak louder. In this situation you could use a phrase: Would you mind speaking up a bit, please? Would you mind speaking up a bit, please? In the situation that there’s a language barrier because English is your second language and it’s hard for you to speak on the phone. In this situation you could use the phrases: I’m afraid my English isn’t very good. Could you please speak slowly? I’m afraid my English isn’t very good. Could you please speak slowly? But if you know English isn’t the problem, it’s just that you simply didn’t understand what they said. Maybe they were mumbling. Maybe there was some network interference. In this situation, you could use a phrase: Could you repeat that, please? Again, could you repeat that, please? In an informal situation you could use a phrase: Sorry. I didn’t catch that. Sorry, I didn’t catch that. Now in a situation that you’re calling somebody, they’re not there, they’re not available to talk to you. You could use these common phrases: Could you please ask Bob to call me back? Could you please ask Bob to call me back? You could also use a phrase: Could you tell Bob that I called please? Could you tell Bob that I called please? But if you want to leave a message for Bob or for somebody that’s not there. In this situation you could use a phrase: Could I leave a message, please? Could I leave a message please? In the situation that you are the person taking a message you could use these phrases Can I take your name and number please? Can I take your name and number please? You could also ask them for more specific details, for example: When and how would you like Bob to contact you? Again: When and how would you like Bob to contact you? In the situation that you want to tell the speaker on the line that you’ll tell Bob to call them back. In this situation you could use the phrases: I’ll tell him to ring you when he gets back. I’ll tell him to ring you when he gets back. Or you could also use a phrase: I’ll let Bob know you rang. I’ll let Bob know you rang. This takes us to our last situation for today, which is saying goodbye. Formal ways of ending a conversation on the phone could be: Thanks for calling. Thanks for calling. Have a good day. Have a good day. Goodbye. Goodbye. Informal ways to end a conversation could be: Bye. Bye. Talk soon Talk soon and speak to you again soon. Speak to you again soon. Friends, as you most likely noticed throughout these common phrases, in a lot of those phrases could, would, may were used. Remember to be polit. Use please, use thank you. So that you get what you need to get done over the phone and you have a decent conversation on the phone in English. Friends, there are other phrases you could use to speak on the phone in English. If I’ve missed any phrases feel free to share them with us in the comments below this video. Remember friends, if you liked this video lesson, make sure to like it, hit subscribe and turn on notifications so that you get the next lesson I post here on my Youtube channel. Thanks for being here, thanks for watching and I look forward to see you in the comments below this video. Bye for now.

39 thoughts on “Common English Phrases for Phone Conversations”

  1. Adriana, "bom dia". I really liked your video. It looked great and It has valuable information. I will attend several times to assimilate the knowledge. Thank you for your dedication to helping us. Rodrigo.

  2. Do you have a question? Leave your questions in the comments below and Ill do my best to answer them 👇👇

  3. Thank you for your efforts.
    Do you speak Anthony Amiracn accent or British? Do you have MASTER or PHD?
    what is the main purpose from your channel?

  4. Hey adriana, thank you so much, for your video lesson here is a great to help.
    Wishing you a fabulous day.

  5. Absolutely superb useful lesson. Can you also let us know how to start asking our request. For example..I am calling about … I was wondering about.. Thank you Adriana!

  6. I like your accent as you enunciated each word clearly.. I don't think I've missed even single word. Thank you very much!

  7. Why Aussie accent is so hard to understand I can understand britians when I listen to them but when it comes to Americans and Aussies it becomes so hard me for to understand can u let me know why is this happening ?

  8. It is a really interesting video. By understanding this video, I realized the power of using modal verbs in English. They spark magic in creating politeness.

  9. Hi Adriana, my name is Jamie Marine. and the English Videos Teaching are very professional I congrats you. wonderful. Thanks a lot.

  10. Ma'am you are so nice, I watch your videos everyday but I am not able to speak english fluently what should I do

  11. Ma'am, My name is Deep, I am a English beginner. So what's the easy way to learn English? How long do I have to study every day in English ?

  12. বাংলাদেশ হাঁস মুরগির ডিম প্ররম মোস্তফিজ says:

    I am know some English Language, pleas regular speak with my, love english

Leave a Reply

Your email address will not be published. Required fields are marked *