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Courtesy Rules! Better Telephone Skills Now (DVD)

Courtesy Rules! Better Telephone Skills Now (DVD)


Thank you for calling the Mayfield Inn,
this is Melanie, how may I help you? Room 210? And may I ask the name of the party would
like to reach? Thank you. I’ll connect you to Mr. Clark’s room now.
If there’s no answer, stay on the line and the call will return to me,
you may leave a message if you like. You’re welcome! Thanks for calling! How do you do it? You’ve answered like 50 phone calls today
and yet you make every one of them sound like
it’s the first one today. You’ve answered like 50 phone calls today
and yet you make every one of them sound like
it’s the first one today. How do you keep it fresh? Well I really… and don’t just tell me it’s your job.
I know we’re supposed to be courteous and all but saying it and meaning it, well, there’s a difference.
What’s the secret? I do mean it, but trust me it wasn’t always like this
when i first started I had a whole different attitude. (music sound effect) Look at that outfit!
(phone ringing constantly) Oh my God! I would never wear that!
(phone ringing constantly) That is so funny! Hey listen!
(phone ringing constantly) Um… What are you wanna do
(phone ringing constantly) for lunch today?
I think I gonna take a, yeah, ah
(phone ringing constantly) Can you hold on for a second?
Somebody’s calling…
(phone ringing constantly) Hi, welcome, ah you know what? I’m going
to have to put you on hold! So, um… (Police whistle sound)
Put the phone down! Ma’am, Courtesy Police!
Please put the phone down! You’re in violation of
Telephone Courtesy Code 4.318 : Gross negligence and disrespect to the
caller. What’s gonna happen to me? Courtesy training!
(rubber ducky squeak sound)
Thirty days! Thirty days?!

1 thought on “Courtesy Rules! Better Telephone Skills Now (DVD)”

  1. When were these videos made!? I want to buy a few for training, but not only do they look old but you can tell the situations are fake, and set-up. 

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