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Customers Complain About Cell-Phone Carriers Making Unauthorized Plan Changes

Customers Complain About Cell-Phone Carriers Making Unauthorized Plan Changes


A GROWING NUMBER OF PHONE CUSTOMERS ARE COMPLAINING THEY’RE BEING MOVED TO NEW, MORE EXPENSIVE PLANS “WITHOUT” THEIR PERMISSION. CONSUMER WATCH REPORTER JULIE WATTS HAS THE STORY OF ONE MAN’S SURPRISE SWITCH. AND MOVED HIM BACK ON HIS OLD PLAN… WITH THE INCREASED DATA HE INITIALY WANTED. TURN RECOMMENDS “IF” YOU “ARE” WANTED. TURN RECOMMENDS “IF” YOU “ARE” SWITCHED WITHOUT YOUR PERMISSION, CALL YOUR CARRIER “IMMEDIATELY,” AND FILE A COMPLAINT WITH THE F.C.C. AND THE CALIFORNIA PUBLIC UTILITIES COMMISSION. YOU SHOULD ALSO GET THE TERMS OF ANY NEW PHONE PLAN – IN WRITING – SO YOU CAN REFER BACK TO IT LATER.

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