Next, let’s look at your landline. Plug your phone directly into the phone socket and then check that you can hear a dial tone and there isn’t any crackling on the line. If you can’t hear a dial tone or, there’s crackling on the line call us straight away from your mobile. Assumng your phone line is ok turn your router off and on again. Do the same with all your other devices too to make sure it’s not the router causing the problem If that doesn’t work, pause this video for a sec and visit this link to check if there are wider issues in your area. But remember, if that’s not the problem come back and keep watching because we’ve got a few more troubleshooting tips.