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Hello Hello. Hello. I don’t think this thing is working. Hey naturals, what’s up? It’s your American English teacher Gabby Wallace here for go natural English And in this video you are going to learn how to improve Your phone skills to sound more like a native Natural English speaker. I know these days that everybody prefers to text like does this thing even work for phone calls anymore? I mean everybody just texts but there are certain situations when it just makes more sense to have a phone call or you Have to have a phone call Like maybe you have a phone interview Or maybe you have to make an appointment and you need to actually speak With your voice on the phone and in that kind of situation you need to sound like a clear natural confidence fluent English speaker because we can’t rely on things like gestures or Lip-reading or the written word like we can for text so I’m gonna teach you a lot of things in This lesson about how to speak more clearly more naturally on your next phone Conversation so this is gonna be super helpful and I want to invite you if you would like to learn more with go natural English with our ebook the English fluency formula I have a free sample for you to check out so you can click right up there on The card to get your free sample. Oh my gosh and in that for example You’re going to learn so many strategies to help you to improve your English and speak more naturally So a week ago this video presentation from Google’s sundar Pichai came out where he was presenting the new Google Assistant and it blew my mind. I was insane how natural this Robot sound I mean really the Google assistant not a real person but she sounded just like a real person to me and to The real person that she was calling so I thought we could actually take a look at this video clip It’s sure and analyze. What makes this robot this machine sounds so natural because if we can analyze that and if this machine can sound like a Natural native English speaker then obviously, so can you because you’re a human right? So if this machine can do it, then you can definitely do it. Okay, so let’s take a look Let’s say you want to ask Google to make you a haircut appointment on Tuesday between 10:00 and noon What happens is the Google assistant makes the calls seamlessly in the background for you? So what you’re going to hear is the Google assistant actually calling a real salon to schedule the appointment for you Let’s listen What time are you looking for well at 12:00 p.m We do not have a quality available. But closest we have to that is a 1:15 Do you have anything between 10:00 a.m. And 12:00 p.m Depending on what service she would like. What service is she looking for? Just a woman’s haircut for now. Okay, we have a 10 o’clock 10:00 a.m. Is fine. Okay. What’s her birth name? The first name is Lisa Okay, perfect. So I will see Li five ten o’clock on May third Okay, please Thanks great. Have a great day. Bye Hi, so the first word that we have here is just a simple greeting Hi, but let’s pay attention to the intonation It goes up and down and it sounds very friendly. You can even repeat while you’re watching this to practice with me Hi, so it’s different than just a flat intonation. Hi, that sounds a bit gruff a bit aggressive a bit Not very nice, actually. So if we go up and down hi, it sounds so nice so our first thing to focus on is intonation next we’re gonna take a look at how we can stress words blend sounds together as a sound more native-like in our pronunciation and Use intonation again in order to indicate that we have an open kind of Question that we’re inquiring about in this conversation. We’re asking about booking a haircut So again, the question was or is that it’s not even a question It’s a phrase but it’s it’s it’s stated in a way where the intonation goes up at the end. So that sounds like a question I’m calling a book a woman’s haircut for a client For a client so the intonation is going up and this is sometimes referred to as up Speak because this is not actually a question. It’s a question would be something like may I book a Haircut for a client and of course at the end of this question The intonation would go up because we’re asking may I but this is a statement, but it’s phrased Like a question because we’re ending the statements in an upward intonation So if you’re calling to inquire about an appointment Or you’re asking to set a certain time or you’re kind of asking permission Like can I may I if that’s the intention even though that’s not the way you phrase the sentence? Well, then your intonation can go up and that’s quite common in the United States in North American English Haircut for a client I’m calling a local woman’s haircut for a client So let’s look at how we’re pronouncing the words and how they’re blending together. I’m calling book We don’t say I’m calling we say I’m calling to book call in to book a woman’s haircut for a client we don’t say for a client for a client so Those words that are not Stressed get blended and the sounds change slightly so because we’re stressing other words like haircuts and client and of course the main verb Calling and book then other words are not stressed and those sounds get a bit mushed or blended together So I’m calling to book a Haircut for a woman’s haircut, it’s but again haircut is stressed more than women’s for Clients so stress words are really important to say more Strongly so louder and longer than the non stressed words Which kind of get blended together and that’s part of what makes this machine sound so natural I’m looking for something on May 3rd. Um this little pause is so important and it’s kind of ironic because most language teachers would tell you not to say Um when you’re speaking English when you’re presenting or when you’re practicing English, don’t say it Um, it’s a filler. It doesn’t mean anything. It’s not academic Well, you know what? It may not be good for your presentations I mean academically speaking and it doesn’t mean anything but it makes your speech sounds so much more natural um, I think it’s a good idea to use, um every once in a while because it is a it is a marker of Natural English speech so if you want to sound more natural use, um, not all the time But every once in a while you notice in conversation, it’s only used once I’m looking for something. I’m a third I’m looking for something on May 3rd. So we’re using words like I’m looking for something on May 3rd Looking first so this is a common way to express What date you would like or? something that you are Searching for I’m looking for something on May 3rd. So why do we say something? We’re not talking about a thing. We’re looking for a time. We’re looking for an appointment So why don’t we just say I’m looking for an appointment on May 3rd. Well Natural English is sometimes really general. Sometimes people use words like Something and sometimes and thing and that’s really common So again, you don’t always have to use the more academic word If you want to sound more natural more like a native speaker You can use general words sometimes on May 3rd again the intonation is going up because we’re kind of asking for information here and May 3rd is Stressed because this is the most important keyword in the sentence. They’re like, give me one The best part of this google assistant conversation was when she uses the sound or the filler word Mm-hmm, everyone cracked up because this is so surprising from a machine because this is something so natural and so human to use a filler So another key takeaway is to use fillers sometimes as I mentioned. Um Might not be something that your teacher would recommend but it’s very natural just like. Mm-hmm so when you’re listening when you’re waiting when you want to show that you are hearing your Partner or the other person on the phone line use fillers like this. Mm-hmm That means I’m listening or I’m waiting or what time are you looking for? Well At 12:00 p.m. Next at 12:00 p.m. So I’m looking for some at 12 p.m The intonation is going down to confirm and to say that you’re looking for the specific time Do you have anything between 10 a.m. And 12 p.m. Uh Again, this natural pause and natural filler is something that distinguishes humans from machines we use these natural fillers to think and to make our speech More flowing so use these again not all the time every time but every once in a while Um. Mm-hmm. It’s gonna make you sound a lot more Natural so we also are blending sounds together depending on which words are stressed or unstressed Do you have anything between 10 a.m. And 12 p.m. So, do you have anything between 10 a.m. And 12 p.m So you can see where the words are stressed and doors that are not stressed are blended and do not do You but do you do you have anything? Just a woman’s haircut for now Just is another very natural word meaning only or simply but we use it a lot also for now is a nice way to Confirm what you want at this moment, maybe next month You want something additional just a woman’s haircut for now and notice that we stress haircut. We’re not stressing Just or women’s because they already know it’s a woman We’re stressing haircut because that’s the service that we want for now. Okay, we have a 10 o’clock 10:00 a.m. I’m Confirming the time 10 a.m Is fine when you’re confirming information, you can drop your intonation down 10 a.m Is fine and notice the way that we say fine, it’s not fine. It’s fine So it’s longer and we have that little up-down intonation today I’m fine, and that sounds really nice and friendly unlike today. I’m fine. So longer and up-down Intonation sounds very friendly just like I mentioned in the beginning When Google assistant said hi not high You know, okay look their birthday The first thing that believed that now this is interesting because we have up speak again the first names Lisa It’s because we’re expecting to be asked more Information. The first name is Lisa and I expect maybe the person at the hair salon would ask for the last name or the Phone number or give me some additional information. So again, the upwards intonation indicates that the conversation will continue It’s not over yet. Okay But this last sentence. Okay, great Thanks has a downward intonation and that is confirmation that the conversation is Ending and we have that upward downward information on grade. Okay, great. It’s a bit longer Thanks, so you can see how we can use intonation in so many ways to show our Our attitude that we’re nice and we’re friendly we can also use intonation to say that we are Awaiting more information or we know that the conversation is not over yet we can use natural pauses and filler words like um, uh or Mm-hmm to show that we’re listening or to just sound more natural we can use Stress to make sure that our communication is clear and we’re getting the key words, really strongly clearly communicated haircut 10:00 a.m. 12:00 p.m Lisa Those are all very important words in this conversation So how can you improve you’re in to sound more natural and have better phone conversations? Well, first of all listen to more native Natural conversations, it could be between Google assistant, which it’s so weird to say that she sounds natural But she does because so many Linguists have put so much research and investment into actually figuring out how to make Google assistant sound natural and it’s working so you could listen to these Conversations and of course listen to real human conversations, which is something that we do inside the go natural English fluent communication Course you can also Practice because once you listen to the conversations, you’re going to improve your knowledge Really focus on what you’re hearing. Not just the vocabulary word. Not just the The words themselves, but really listen to the information Listen to the stress. Listen to the pauses. Listen to the filler words that you’re hearing and Practice those now before you practice them in a real life conversation I highly recommend one strategy that I use with my students which is recording yourself Listening to yourself and also sharing that with other people who can give you feedback That’s something that we do inside my course as well, but you can learn strategies like that that you can do on your own No matter if you take a course or just study on your own and those are the kind of strategies that I teach Inside the go natural English eBook the English fluency formula So record yourself listen compare yourself to other Natural or native English speakers, and then finally practice in the real world make a phone call I remember the first time that I made a phone call in Spanish. I was so nervous I was sweating from every pore of my body, but practicing makes perfect practice makes perfect as they say is so Make some practice phone calls make some just easy and phone calls I mean you could make a reservation at a restaurant you could cancel your reservation at the restaurant You could make an appointment for a haircut just like in this example You could call one of those customer service hotlines and ask questions about An item or a service or product? There’s so many ways that you can practice your English without really feeling like there’s big consequences if you make a mistake, or if they can’t understand you so make use of Those little opportunities to practice and that’s how you gain confidence and improve your fluency Okay so I hope that you enjoyed this analysis of the Google assistant and the tips for improving your English on the phone for sounding more natural and native like if you’d like to get all my best tips strategies and Practice for learning English should check out the English fluency formula ebook right over there You can get a free sample when you click up there if you’d like to continue watching Amazing go natural English videos here on YouTube. Click right down There and if you haven’t subscribed yet and what are you doing? Make sure you subscribe and hit the bell to get Notifications. Thanks so much for watching and I’ll see you next week in the next English tip video. Bye for now


  1. People in China seldom notice the intonation in English speaking.
    Really helpful tips for English learners like me.Love your lectures so much❤️

  2. Hi (going up and then down)! 😉
    Gaby, what about breaking down a bit the entonation and real-real natural English from the lady at the beauty saloon? We might get some learning fron her too. What do you think?

  3. Hi Gabby i'm from Algeria and i have just seen your video, then thak you. need to know how to improve my english (site, forum in free), best regard.

  4. Hi madam, Good morning. I have gone through all of your videos.. please upload more about reading comprehension skills. Which 'll helpful to OET, IELTS and PTE learning students.

  5. Hi Gabby …! Hru? I am Reinaldo from Brazil…Is there any video that you do not speak the standard english? I mean like native that you really are…. Besides I am following you and I am enjoying a lot with your videos and learning too … Look, I am missing videos for advanced learners!!! just a tip…Tks

  6. great channel, I got my B1 Level last week, and now I am continuing improving my english with this channel.

  7. There is a problem. Is that stress may be used for female person? I usually saw asian english speakers talk like smiling woman and I belive that happens because they were practice by women coach with a female stress aprouch. What do you think ?

  8. It's kinda scary that that machine can actually sound like a human haha

    pd. this video was so helpful, you have no idea

  9. The only problem is because it was impossible to see the conversation on the board, and for who still have difficult in listening this is bad.

  10. Your video are very informative and on point and i understand that a huge part of why you are making these videos is to promote yourself and your course or whatever but you mention it way too many times and not so subtly either.
    thanks anyways

  11. Hi Gabby, I just stumbled across your videos here and they're just awesome and really helpful for sure. THX for the great work 🙂

  12. The entonation is very important, but I find that it may be different in men. I think that a man talking like the machine in the example could sound a little bit gay.

  13. I really love to practise my English, here's my number if there's a person wants to practise English conversation, I really will appreciate that. (00201024410394)

  14. Google assistant said "I am looking for something on May 3rd" to mean "reservation time". It's really easy expression but a really difficult expression for non native speaker to think of.
    I would have spoken like "when is available on May 3rd?" or "When can I get my hair cut on May 3rd?"
    I hope I would be used to natural English.

  15. Gabby that phone belong to the dominicano People and you can give ir alot use like make calles AND if you áre starble AND hungry try to este ir.

  16. Thank you so much teacher Gabby. Because of you I can listen and speak well, i can't believe it. I can speak and whenever I am in interview I said I studied my self in YouTube, I introduced my friends about GNE. Love you. A learner from Vietnam.

  17. Hi all! Check it – You can type with your voice in Google Docs. And you can train your pronunciation more. Does the Google machine understand your voice? 🙂

  18. I found the difference between a native English speaker and the English leaner is the connection between words or phrases. The English learner sounds very dry and few words to express themselves. But the native speaker can speak more words and the connection is much better and natural.

  19. Hi good line about especially race reading experience so natural test amount decided things but speech every understanding people life fashion dengue life hug I was so interesting people life already point wit see you bye

  20. Hi Gabby! Anglo Canadian here. I think that the intonation you're teaching is distinctly feminine. A man might say things differently.

  21. A wonderful informative video . I had watched that Google video before but the attention you paid to it is far beyond my expectations and I learned a lot from u in this video and found you really smart. By the way you've used so many could and can in this video :teach us when to use can or could in possibility situations. Thanks a lot

  22. Hi Gabby! This is one of your best video lessons EVER!!!!! Besides being quite impressed by how technology has been improving by the hour, I also have to say that your follow up and comments were extremmely useful! Thanks a bunch! Congratulations for your commitment and your talent! Take care! (Love your videos) 😉

  23. U r brilliant teacher Gabby , u know the problem is that we dont use intonation in arabic in such a clear way . I dont like the expression my gush , it seems like we don’t believe in god

  24. Jijiji Im here repeating and repeating… Laughing of myself jijiji… But I’m learning too… So glad I found you… GBU 🥰

  25. Sundar Pichai is great man and CEO of Google .. he is INDIAN🇮🇳🇮🇳🇮🇳
    I'm proud to be Indian🇮🇳🇮🇳

  26. Awesome Gabby please make another video like this one or betta a ton just like this also in this video you just looking like an amazing blonde love to see you just like you looked today the rest of my life bye for now. Hey don't forget my tongue twister with Emma

  27. When you realize that a robot is better English speaker than you.

    I'm willing for partner to practice English too.

    Have a good day guys!

  28. Hi Gabby it's my pleasure Fowler you..
    I don't know because..I think a love a lot this Learn
    I hope a day found you in
    Congratulations for you job.

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