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Landline fee: Iowans face costly fine for cutting the cord


EE FOR NOT HAVING ONE. I SPOKE TO CUSTOMERS AND TRIED TO FIGURE OUT HOW THIS ALL HAPPENED. IT TOOK ME A FEW MINUTES TO FIGURE OUT WHAT THAT NOISE WAS. AND THEN WHEN I ANSWERED IT, IT WAS A WRONG NUMBER. MAX: THIS OGDEN RESIDENT CHRISTINA JANSSEN-SOLHEIM HASN’T HAD A LANDLINE IN YEARS. BUT ON APRIL 1ST, OGDEN TELEPHONE SURPRISED EVERYONE.>>WHEN YOU FIRST GOT THIS LETTER, I COULDN’T BELIEVE THAT I WAS GOING TO BE CHARGED $80 FOR NOT HAVING A LANDLINE. MAX: IT WASN’T A TYPO.>>PHONE COMPANY MADE THE CHOICE TO REQUIRE OUR CUSTOMERS TO TAKE A PHONE LINE.>>I’D RATHER — I DON’T HAVE A PHONE PLUGGED IN. DOESN’T DO ME ANY GOOD. MAX: CHRISTINA DECIDED TO VOICE HER COMPLAINT ON Facebook.>>PEOPLE GOT A HOLD OF ME AND STARTED POSTING LOTS OF THINGS AND THE DISCUSSION WENT ON FOR DAYS. MAX: HECKMAN SAYS THE F.C.C. RECENTLY MADE IT RURAL PROVIDERS GET LESS FUNDING IF INTERNET CUSTOMERS DON’T ALSO HAVE A LANDLINE.>>IN RURAL AREAS, IT’S QUITE COSTLY TO GET THAT INTERNET AND SERVICES TO THOSE RURAL AREAS. MAX: HE SAYS HE UNDERSTANDS THE FRUSTRATION, BUT STILL –>>I THINK IT’S A PRETTY — YOU KNOW, IT WOULD BE A REASONABLE CHARGE ON THAT. MAX: BUT CHRISTINA, SHE DOESN’T SEE IT THAT WAY.>>WE’RE GOING TO BE CHARGED

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