Do you use a phone? Of course you do.
We all do every single day. That’s why, in this lesson, I’m going to give you 100
useful sentences that you can use when you talk on the phone. When you hear a
sentence, practice saying it after me. Try to copy my pronunciation exactly. Alright,
let’s start. There are two ways that a phone call can begin. You can either make
a call – this is when you dial a number to speak to someone or you can take a call.
That is, when the phone rings and you answer it. Let’s first look at some
sentences for making a call. When you make a formal call that is work-related,
start with hi or hello, then use one of the two expressions you see on the
screen. I’m going to use my name and an imaginary company name. Practice after me
but use your name and either your company’s name if you work or you can
use an imaginary company name. Hi, this is Ganesh from ZoomFin Financial Services Hello, my name is Ganesh.
I’m calling from ZoomFin Financial Services. If you’re making an informal
call to a friend or family member, or a semi-formal call to a colleague or
business contact you know well, then start with hi or hey, then say the other
person’s name followed by It’s and your own name. Hey Annie,
it’s Ganesh. In an informal or semi-formal call, it’s also common to exchange
greetings. How’s it going? How are you? Good, thanks. Great, thanks. What about you?
What’s up? Not much. The usual. After the introduction, you
will ask for the person or department you wish to speak to. First, some
expressions for formal calls. May I speak to Douglas Adams? Could I speak with Mary
Smith, please? I’d like to speak to Vijay Kumar, please. Could you put me through to
technical support, please? Put me through means connect me to that person or
department. Here are some expressions for informal
and semi-formal calls – Is Doug there? Is Mary around? Can I talk to Vijay? Once
you’re talking to the right person, you might want to mention your reason or
purpose for calling. I’m calling to ask about your software consulting services. Can you tell me how much it costs? I just
wanted to ask if you’re free to meet sometime this week. Sometimes the person
you are trying to speak to might not be available. In that situation, you can ask
one of these questions. When would be a good time to call? When will he be back? Do you know when she’ll be back? You can
also request the person who’s speaking to take a message. Could you take a
message for him? I’d like to leave her a message. Please ask her to call me back. Could you ask him to call me back? Please
tell him that I’m in town. Please let her know that I would like to meet her. Let’s now turn to taking a call. In
informal or semi-formal calls, we would just say hello and then exchange
greetings with the caller like How are things? or What’s up? But in formal
situations, these two sentences that you see on the screen are very common to
introduce yourself. After that you can use one of the two expressions – How may I
help you? or What can I do for you today? Here are a couple of complete examples.
Practice after me with your own name and company name. Good afternoon.
ZoomFin Financial Services. Ganesh speaking. How may I help you? Thank you
for calling ZoomFin Financial Services. This is Ganesh. What can I do for you
today? if the caller doesn’t introduce
him or herself you will need to find out who’s calling. Use
one of these sentences – Could I ask who’s calling? May I ask who’s calling? Who’s calling, please? Where are you
calling from, please? When the caller asks to speak to someone else, you will tell
him or her to wait using one of these expressions: Please hold.
Let me transfer you. I’ll put you through now. I’m connecting you now. Just a moment.
Hold on. Hang on a second. Now if the person that you’re caller asks for isn’t
available, you can say I’m sorry, he’s on another call right now. I’m sorry she’s
not here today. I’m afraid he’s not available at the moment. I’m afraid she’s
left for the day. He’s not in his office right now. She’s out of town. He’s not
home right now. She isn’t back from work yet. He’s gone to the movies with his
friends. You can also ask if your caller wants to leave a message.
Can I take a message? Would you like to leave a message? I’ll give her your
message as soon as she gets back. I’ll ask him to call you as soon as he gets
back. I’ll let her know that you called. Sometimes you might get a call asking
for the wrong person. This type of call is called a wrong number or a misdialed
call. In that case you can say I’m sorry, there’s nobody here by that name.
I think you’ve dialed the wrong number. So far we’ve looked at specific
sentences for making and taking calls. Now we will learn general-purpose
sentences you can use in any call. Asking for information. Would you happen to know
when the conference takes place? Can you give me a tentative date? Can I have your
name and number, please? Checking information. When you are
writing something down, you might want to ask for the spelling of a word. To do
this, ask Could you spell that for me? To confirm what you have written down,
say Let me read that back to you. Having difficulty with a call. Sorry, I
can’t hear you very well. Could you speak a little more loudly, please? Could you
speak up a little? Would you mind speaking a little more slowly? Could you
repeat that? Could I call you back, please? It looks
like we have a bad connection. I didn’t catch what you just said. I’m sorry, what
was that? Can you say that again? Can I call you back?
Sorry, you’re breaking up. Making arrangements. How about next Friday? Would
tomorrow work for you? Shall we say September 12? Asking for suggestions or
preferences? What would you suggest? What would you prefer? Do you have a place in
mind? Making requests. Could you send me the details by email, please? Would you
mind calling back tomorrow? Responding to a request. Yes, I’d be happy to. Sure, no
problem. I’ll email you the details right away. Sorry, I can’t do that. I’m afraid I don’t
have that information. I’ll have to get back to you on that. Ending the call. It
was nice talking to you. Thank you for your help. Thank you for your time. Thanks
for calling. Have a nice day. Anyway, I should get going. Take care. You too. Talk to you later. Bye. Alright, if you like this lesson, give it
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