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Learn Telephone English – 100 Sentences You Can Use on the Phone | How to Talk on the Phone

Learn Telephone English – 100 Sentences You Can Use on the Phone | How to Talk on the Phone


Do you use a phone? Of course you do.
We all do every single day. That’s why, in this lesson, I’m going to give you 100
useful sentences that you can use when you talk on the phone. When you hear a
sentence, practice saying it after me. Try to copy my pronunciation exactly. Alright,
let’s start. There are two ways that a phone call can begin. You can either make
a call – this is when you dial a number to speak to someone or you can take a call.
That is, when the phone rings and you answer it. Let’s first look at some
sentences for making a call. When you make a formal call that is work-related,
start with hi or hello, then use one of the two expressions you see on the
screen. I’m going to use my name and an imaginary company name. Practice after me
but use your name and either your company’s name if you work or you can
use an imaginary company name. Hi, this is Ganesh from ZoomFin Financial Services Hello, my name is Ganesh.
I’m calling from ZoomFin Financial Services. If you’re making an informal
call to a friend or family member, or a semi-formal call to a colleague or
business contact you know well, then start with hi or hey, then say the other
person’s name followed by It’s and your own name. Hey Annie,
it’s Ganesh. In an informal or semi-formal call, it’s also common to exchange
greetings. How’s it going? How are you? Good, thanks. Great, thanks. What about you?
What’s up? Not much. The usual. After the introduction, you
will ask for the person or department you wish to speak to. First, some
expressions for formal calls. May I speak to Douglas Adams? Could I speak with Mary
Smith, please? I’d like to speak to Vijay Kumar, please. Could you put me through to
technical support, please? Put me through means connect me to that person or
department. Here are some expressions for informal
and semi-formal calls – Is Doug there? Is Mary around? Can I talk to Vijay? Once
you’re talking to the right person, you might want to mention your reason or
purpose for calling. I’m calling to ask about your software consulting services. Can you tell me how much it costs? I just
wanted to ask if you’re free to meet sometime this week. Sometimes the person
you are trying to speak to might not be available. In that situation, you can ask
one of these questions. When would be a good time to call? When will he be back? Do you know when she’ll be back? You can
also request the person who’s speaking to take a message. Could you take a
message for him? I’d like to leave her a message. Please ask her to call me back. Could you ask him to call me back? Please
tell him that I’m in town. Please let her know that I would like to meet her. Let’s now turn to taking a call. In
informal or semi-formal calls, we would just say hello and then exchange
greetings with the caller like How are things? or What’s up? But in formal
situations, these two sentences that you see on the screen are very common to
introduce yourself. After that you can use one of the two expressions – How may I
help you? or What can I do for you today? Here are a couple of complete examples.
Practice after me with your own name and company name. Good afternoon.
ZoomFin Financial Services. Ganesh speaking. How may I help you? Thank you
for calling ZoomFin Financial Services. This is Ganesh. What can I do for you
today? if the caller doesn’t introduce
him or herself you will need to find out who’s calling. Use
one of these sentences – Could I ask who’s calling? May I ask who’s calling? Who’s calling, please? Where are you
calling from, please? When the caller asks to speak to someone else, you will tell
him or her to wait using one of these expressions: Please hold.
Let me transfer you. I’ll put you through now. I’m connecting you now. Just a moment.
Hold on. Hang on a second. Now if the person that you’re caller asks for isn’t
available, you can say I’m sorry, he’s on another call right now. I’m sorry she’s
not here today. I’m afraid he’s not available at the moment. I’m afraid she’s
left for the day. He’s not in his office right now. She’s out of town. He’s not
home right now. She isn’t back from work yet. He’s gone to the movies with his
friends. You can also ask if your caller wants to leave a message.
Can I take a message? Would you like to leave a message? I’ll give her your
message as soon as she gets back. I’ll ask him to call you as soon as he gets
back. I’ll let her know that you called. Sometimes you might get a call asking
for the wrong person. This type of call is called a wrong number or a misdialed
call. In that case you can say I’m sorry, there’s nobody here by that name.
I think you’ve dialed the wrong number. So far we’ve looked at specific
sentences for making and taking calls. Now we will learn general-purpose
sentences you can use in any call. Asking for information. Would you happen to know
when the conference takes place? Can you give me a tentative date? Can I have your
name and number, please? Checking information. When you are
writing something down, you might want to ask for the spelling of a word. To do
this, ask Could you spell that for me? To confirm what you have written down,
say Let me read that back to you. Having difficulty with a call. Sorry, I
can’t hear you very well. Could you speak a little more loudly, please? Could you
speak up a little? Would you mind speaking a little more slowly? Could you
repeat that? Could I call you back, please? It looks
like we have a bad connection. I didn’t catch what you just said. I’m sorry, what
was that? Can you say that again? Can I call you back?
Sorry, you’re breaking up. Making arrangements. How about next Friday? Would
tomorrow work for you? Shall we say September 12? Asking for suggestions or
preferences? What would you suggest? What would you prefer? Do you have a place in
mind? Making requests. Could you send me the details by email, please? Would you
mind calling back tomorrow? Responding to a request. Yes, I’d be happy to. Sure, no
problem. I’ll email you the details right away. Sorry, I can’t do that. I’m afraid I don’t
have that information. I’ll have to get back to you on that. Ending the call. It
was nice talking to you. Thank you for your help. Thank you for your time. Thanks
for calling. Have a nice day. Anyway, I should get going. Take care. You too. Talk to you later. Bye. Alright, if you like this lesson, give it
a thumbs up by hitting the like button. If you’re new to my channel, make sure to
subscribe by clicking the subscribe button to get my latest lessons right
here on YouTube. Happy learning and I will see you in
another lesson soon.

91 thoughts on “Learn Telephone English – 100 Sentences You Can Use on the Phone | How to Talk on the Phone”

  1. Hey there, I hope you enjoyed this lesson. Let me know if you have any questions. Also check out:
    ➜ 1 Simple Trick to Become FLUENT in English: https://www.youtube.com/watch?v=O0qT4cK-wtk&list=PLmwr9polMHwsI6vWZkm3W_VE7cWtYVjix
    50 Words You are Pronouncing WRONG: https://www.youtube.com/watch?v=TdtUjWb0O9w&list=PLmwr9polMHwtOrZVwGuiN8xLup5elPE6f
    Most Common MISTAKES in English & How to Avoid Them: https://www.youtube.com/watch?v=1Dax90QyXgI&list=PLmwr9polMHwsR35rD9spEhjFUFa7QblF9
    POWER Writing – Write ANYTHING in English Easily (Essays, Emails, Letters Etc.): https://www.youtube.com/watch?v=dT_D68RJ5T8&list=PLmwr9polMHwtPulG3q4SrSNIZzlJl2gXf
    100 English Sentences You Can Use in Conversation: https://www.youtube.com/watch?v=8dRuy1VLCiQ&list=PLmwr9polMHwsI6vWZkm3W_VE7cWtYVjix
    ➜ Speak English FLUENTLY like a NATIVE SPEAKER with just 10 words: https://www.youtube.com/watch?v=8KU2eobDMqs&list=PLmwr9polMHwsI6vWZkm3W_VE7cWtYVjix
    ➜ All GRAMMAR lessons: https://www.youtube.com/playlist?list=PLmwr9polMHwsR35rD9spEhjFUFa7QblF9
    ➜ All MODAL VERBS Lessons (Could, Would, Should, May, Might, Must etc.): https://www.youtube.com/playlist?list=PLmwr9polMHwvGTssgSU9KWEm2T4WiWaTj
    ➜ All PARTS OF SPEECH lessons: https://www.youtube.com/playlist?list=PLmwr9polMHwsQmAjoAxtFvwk_PaqQeS68
    ➜ All ARTICLES (a, an, the) lessons: https://www.youtube.com/playlist?list=PLmwr9polMHwsbkqz6kU5e6MgpvaYrpKfX
    ➜ All PRONUNCIATION lessons: https://www.youtube.com/playlist?list=PLmwr9polMHwtOrZVwGuiN8xLup5elPE6f
    ➜ All TENSES lessons: https://www.youtube.com/playlist?list=PLmwr9polMHwsRNZW607CtVZhg_SzsbiJw

  2. Your great sir! I have been watching since January,it helpful for our kannada medium students and me also,,, I am a kannadiga!

  3. Topic…. -Conversation in classroom !!! , in restaurant, stations 🚌🚊
    Plzzzz sr. Make the on above topics

  4. Your video is very helpful As well as i learn lots of thing's from your video everyday. Good bless you.

  5. One important thing is missed.
    Asking permission to stop the call.
    I am hanging up
    Or I am cutting of the call
    Which is correct?

  6. How could you speak so nicely; so clear pronunciation?How much time did you spend on your sound?Plz reply sir . u r a great inspiration.

  7. How I reply when someone asks in call,
    Question:Ganesh Are you there?
    Answer: yes,. am here / am there.

    Which is formal way?

  8. introducing to the conference call along with a group of people.
    i want to convey that these persons have joined the call.

  9. Hi Ganesh your videos going to help my career growth Thanks. May I know which part of the country. Your pronunciation will make Jealous even people from UK & USA 😊

  10. Dear Sir, I literally take notes of all your videos. This video serves best for call centre job aspirants. Thank you

  11. Mr ganesh thanks a lot I really depend on your channel please can we have how to write email complain about security as a lesson

  12. 1000*1000*1000 thanks you for all lecture in video i enjoy all lesson it's really help us to improve my language

  13. Sir your lessons are very useful sir could u plz tell me that where do u teach ??? If plz tell me address i'd like to join ….

  14. When I was in my Homeland, i had been learning English for 9th Grade but I Had not been understanding English how to speak and listen to…..But at the right time i have been already learning with your great lessons and understood within 20minutes.
    Thank you very much for your great Help!

  15. Hi Ganesh, I hope you are doing well. I have a request you to make a video on email ettiquatte because seems so important for corporate life and for daily life too.

  16. Hi… Firstly I would thank you for this video … I have a doubt , you said can I have your name.. how could we ask like that? Name is not a thing to have from others… Instead of that , we can ask May I have your name please or could I get your name please??.. So clarify my doubt.. Nice to meet you here bye.

  17. Hi ganesh how are you, your lessons are excellent , pls we want long conversation in different scenerio.

  18. Sir
    I need your official Website
    And it would be so good if u provides various conversations in ur website. I hope i can fine thses as soon…….
    Love and request from Manipur | India

  19. Thnq sir. This video was so helpful to me. Infact, your all videos are helpful and interesting. Thanks for teaching.🙌☺

  20. thank you Ganesha.. .. this is kind of video lessons are i'm looking for so long … i'm very happy to find your channel.. i was checked few other videos from your channel and those are well programmed to learn to speak well …

  21. Hello sir i a have doubt
    1) when will he be back
    2) do u know when she will be back.
    So in both the sentences will has used differently i mean in 1st will+subject
    And is 2nd subject + will.
    Im just asking coz i dont know and plz reply

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