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Speaking English – How to answer the phone

Speaking English – How to answer the phone


Hello. My name is Emma. And in today’s lesson,
we are going to be learning some important telephone expressions. Okay? I know a lot of students get very scared when they
have to talk on the phone, and it’s understandable; it can be very scary when you can’t see the
person’s face when you’re talking to them. So one great idea if you’re afraid of talking
on the phone in English is to memorize key expressions that we use all the time. This
way, it will improve your listening, you will know what people will probably say on the
phone, and your speaking will improve too. All right? Now, in this video, we’re actually going to
practice these expressions together. In my pocket, I have my cellphone. All right? So
what is going to happen is I will teach you an expression, and then I will pretend to
be on the phone, you can pretend to be on the phone too. I will say something, and you
say the correct expression to me. All right? So, if you don’t understand, that’s okay –
you will in a moment. Let’s get started. Now, when somebody calls you… “Ring, ring,
ring, ring” First thing you say is: “Hello?” As in a question. “Hello?” All right?
And then what happens? The person who’s calling asks a question. They
can do this in different ways. I’ve listed four different ways, the most common.
Sometimes they’ll say: “Is __________ there, please?” “Is Emma
there, please?”, “Is Daniella there, please?” “Is Yvonne there, please?” Okay?
A very common way. And notice: “please”, very important to be polite. You can also say: “This is __________”
– Emma – “calling for_________.” Whoever you’re calling.
So, if I’m calling you, I might say: “Oh, hello. This is Emma
calling for Daniel”, “This is Emma calling for Joseph.”, “This is Emma calling for Pete.” Okay?
So this is a common expression, especially if you’re at work, this is the one we would
use a lot at work. This one is a little more informal; you’d probably use this one more
if you’re calling your friends or calling someone in not a business situation. This is also another informal
one: “Is __________ in?” So all of these blanks are the name of the
person who the caller wants to speak to. “Is Emma in?”, “Is John in?”, “Is Mary in?” Okay.
So, again: “Hello. Is Mary in?” Informal. Last one: “May I please
speak to __________?” Emma. “May I please speak to Mary?”, “May I please
speak to the doctor?” All right? This one is more formal. So we have sort of formal/informal,
formal, informal, and last one, formal. All right, so let’s get your phone out. All right?
Whether you have a real cellphone or your hand, and let’s practice a statement. So
you’re going to be calling me. You’re going to use one of these expressions. Pick whichever
one you want and practice it. All right? Let’s get started. “Ring, ring, ring, ring.” “Hello?” Perfect. All right? So you can watch this
video again and again; practice, practice, practice until you have it
memorized, until it is easy for you. All right, now how do I respond or how..?
How does the person you’re calling respond? If you say: “Is Emma there, please?” I would
say: “Speaking.” Which means: “Yes, it’s me, it’s Emma.” I wouldn’t say that,
I would just say: “Speaking.” Or I could say: “__________ speaking.
How can I help you?” “Emma speaking.”, “Emma speaking.
How can I help you?” “This is __________.”, “This is
Emma.” Or: “This is he.”, “This is she.” All right? So again, these represents the…
The name of the person. This… These blanks are names. All right? So let’s try one. I want you to pick any of these.
All right? Now, I’m sorry – there are so many of you, I probably will not pick your
name when I ask this question. So today, I am going to call you all “Bob”. I’m sorry if
that’s a problem, but today, you are Bob. All right? So I want you to either say: “Speaking.”,
“Bob speaking.”, “This is Bob.” Just for practice. All right. So get your phone ready. “Ring, ring, ring, ring”
So you say: “Hello?” And I say: “Is Bob there,
please?” What do you say? Good, very good. All right, so let’s learn
some more expressions. Okay, great. So we’ve gone through
the first part of a phone call. – “Hello, is Emma there,
please?” -“Speaking.” All right? Now what? What if someone calls
you and you pick up, but they’re not looking for you; they’re looking for your brother,
they’re looking for your mother, they’re looking for someone else – what do you say? So the conversation: -“Hello. Is
Emma there, please?” -“One moment please.”, “Just a moment please.”, “Hang on a sec. I’ll get __________.”,
“Bob.”, “I’ll get __________.” Okay? So: “One moment please.”, “Just a moment
please.”, “Hang on a sec. I’ll get __________.” And here’s a name. So, if the call is not for you, tell the person
to wait, but don’t use the word “wait”; that would sound rude. These all mean wait. The first
two are more polite. “One moment please.” The last one is more informal, if you’re talking
to someone maybe who’s young, who’s a friend – more informal. “Hang on a sec.”
– “sec” means second – “Hang on a sec. I’ll get him.”, “I’ll get her.” All right? So I want you to practice this. I’m going
to ask for Frank, and I want you to choose one of these and say it. All right? “Is Frank there, please?” All right, good. All right, so what comes after this in a phone
conversation usually? If the person asks for someone like Frank, maybe Frank isn’t there.
You say this if Frank is there. If Frank’s not there, you can say something like this.
You can say: “I’m sorry. She” – or “he”, “he”, “she”
– “She’s not here at the moment.”, “She’s not here right now. Would you like to leave a message?” All right?
“I’m sorry. Emma’s not here at the moment. Would you like to leave a message?”,
“I’m sorry, Frank’s not here at the moment. Can I take a message?” All right? So I want you to practice this. So get your
phone out, ready. I just want you to say this. “Is Emma there, please?” All right, great. Now you
can hang up yourphone. Usually, there’s more to a phone conversation,
such as saying: “Goodbye.” But we won’t get to that today. We will get to how to take a
message and how to end a phone conversation in part two of this video. So to practice the expressions we’ve learned today,
please check out our website at www.engvid.com. There’s a quiz there and you can
practice these expressions. All right? “So, until next time, take care.”

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