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SpliceCom Handset Busy Lamp and Favorites

SpliceCom Handset Busy Lamp and Favorites


Most business people have a relatively small
number of people that they contact or a very regular basis. These people could be inside
or outside of the business. But how can we speed up this really important operation.
Wouldn’t it be nice if you can see if your colleagues were available or un-available
at any given moment, and wouldn’t it be very helpful to be able to pick up ringing phones
off their desk, when you knew that they were away from their desk and unable to do so.
The heart of the new PCS series of phones is the favourites display. We use this in
two ways. Firstly it gives us a status or presence indicator as to what the user is
doing. And secondly, it’s a speed dial, that quickens access to contacting them. Lets look
at how these work. On here I can see park slots. I can see speed dials, giving me simple
single touch access to ringing phone numbers. I can also use these speed dial keys as busy
lamp field or presence status indicators. So I can see that Harold is currently busy
on a call and I can see that Karen has actually got a call ringing on her extension. I might
want to pick that call up and simply by pressing the key, I can pick the call up and speak
on her behalf to the caller. I can maximise the amount of numbers that I have on this
speed dial, by using the arrow down key. And I can have as many screens of speed dials
as I desire. But I can also put them under group headers, and this is a way of making
them more accessible. I can keep my personal numbers for example under one group header
and get to them very quickly and easily. I can also use these keys for functions such
as door release. As you can see, a great many features are accessed via the favourites display.
So much so that many users like to use this as their default page.

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