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State Attorney General And Phone Companies Team Up To Fight Robocalls | Velshi & Ruhle | MSNBC


>>>ALL RIGHT.>>>ALL RIGHT. EVERY UNITED STATES ATTORNEY EVERY UNITED STATES ATTORNEY GENERAL IS PLEDGED TO TAKE GENERAL IS PLEDGED TO TAKE ACTION TODAY ON AN ISSUE THAT IS ACTION TODAY ON AN ISSUE THAT IS POSED MAJOR FRUSTRATION TO POSED MAJOR FRUSTRATION TO MILLIONS OF AMERICANS INCLUDING MILLIONS OF AMERICANS INCLUDING YOURS TRULY, ROBO CALLS. YOURS TRULY, ROBO CALLS. IN 2018 ALONE, THERE WERE ALMOST IN 2018 ALONE, THERE WERE ALMOST 48 BILLION ROBO CALLS TO U.S. 48 BILLION ROBO CALLS TO U.S. PHONE NUMBERS. PHONE NUMBERS. I THINK I GOT A BILLION OF THEM. I THINK I GOT A BILLION OF THEM. THEY ARE NOT JUST ANNOYING, AS THEY ARE NOT JUST ANNOYING, AS PEOPLE HAVE BEEN HARASSED OR PEOPLE HAVE BEEN HARASSED OR SCAMMED OUT OF THOUSANDS OF SCAMMED OUT OF THOUSANDS OF DOLLARS, THEY’RE MORE THAN THAT. DOLLARS, THEY’RE MORE THAN THAT. THE ATTORNEY GENERALS ARE THE ATTORNEY GENERALS ARE JOINING WITH 12 OF THE PHONE JOINING WITH 12 OF THE PHONE COMPANIES, CELL PHONE COMPANIES, COMPANIES, CELL PHONE COMPANIES, THAT HAVE AGREED TO USE THAT HAVE AGREED TO USE CALL-BLOCKING TECHNOLOGY AT NO CALL-BLOCKING TECHNOLOGY AT NO COST TO CONSUMERS. COST TO CONSUMERS. THEY WILL ALSO MONITOR THEIR THEY WILL ALSO MONITOR THEIR NETWORKS FOR ROBO CALL TRAFFIC NETWORKS FOR ROBO CALL TRAFFIC AND WORK WITH LAW ENFORCEMENT TO AND WORK WITH LAW ENFORCEMENT TO TRACE THE SOURCE OF ILLEGAL ROBO TRACE THE SOURCE OF ILLEGAL ROBO CALLS. CALLS. WE SHOULD NOTE OUR PARENT WE SHOULD NOTE OUR PARENT COMPANY COMCAST HAS SIGNED ONTO COMPANY COMCAST HAS SIGNED ONTO THIS AGREEMENT. THIS AGREEMENT. JOINING ME NOW IS NORTH CAROLINA JOINING ME NOW IS NORTH CAROLINA ATTORNEY GENERAL JOSH STEIN. ATTORNEY GENERAL JOSH STEIN. HE LED THE EFFORT TO BRING HE LED THE EFFORT TO BRING TOGETHER THIS COALITION OF TOGETHER THIS COALITION OF COMPANIES AND ATTORNEY GENERALS. COMPANIES AND ATTORNEY GENERALS. ATTORNEY GENERAL, I MEAN, I ATTORNEY GENERAL, I MEAN, I DON’T HAVE ANYTHING TO DO WITH DON’T HAVE ANYTHING TO DO WITH NORTH CAROLINA, BUT I AM TEMPTED NORTH CAROLINA, BUT I AM TEMPTED TO JUST MOVE THERE NOW TO JUST TO JUST MOVE THERE NOW TO JUST VOTE FOR YOU IF YOU MAKE THIS VOTE FOR YOU IF YOU MAKE THIS HAPPEN. HAPPEN. WHAT ARE YOU GOING TO DO FOR US? WHAT ARE YOU GOING TO DO FOR US?>>WELL, FORTUNATELY YOU DON’T>>WELL, FORTUNATELY YOU DON’T NEED TO DO THAT BECAUSE THIS IS NEED TO DO THAT BECAUSE THIS IS GOING TO BE NATIONAL IN SCOPE. GOING TO BE NATIONAL IN SCOPE. YOU KNOW, THIS ISSUE ABOUT ROBO YOU KNOW, THIS ISSUE ABOUT ROBO CALLS, YOU’VE HIT THE PROBLEM. CALLS, YOU’VE HIT THE PROBLEM. IT’S THE NUMBER ONE COMPLAINT I IT’S THE NUMBER ONE COMPLAINT I HEAR WHEN I’M OUT TRAVELING HEAR WHEN I’M OUT TRAVELING ACROSS MY STATE. ACROSS MY STATE. AND IT’S AN ANNOYANCE, BUT IT’S AND IT’S AN ANNOYANCE, BUT IT’S ALSO A SOURCE OF INCREDIBLE ALSO A SOURCE OF INCREDIBLE SCAMS. SCAMS. ONE WOMAN LOST OVER $200,000 ONE WOMAN LOST OVER $200,000 FROM A SWEEPSTAKES GENERATED FROM A SWEEPSTAKES GENERATED ROBO CALL. ROBO CALL. SO IT IS IMPERATIVE THAT WE TAKE SO IT IS IMPERATIVE THAT WE TAKE ACTION. ACTION. AND AS STATE ATTORNEYS GENERAL AND AS STATE ATTORNEYS GENERAL WHOSE JOB IT IS TO PROTECT THE WHOSE JOB IT IS TO PROTECT THE PEOPLE OF OUR STATE, WE DECIDED PEOPLE OF OUR STATE, WE DECIDED WE COULDN’T WAIT ON WASHINGTON. WE COULDN’T WAIT ON WASHINGTON. WE ARE PLEASED THAT CONGRESS IS WE ARE PLEASED THAT CONGRESS IS MOVING. MOVING. WE ARE PLEASED THE FCC IS WE ARE PLEASED THE FCC IS MOVING. MOVING. BUT WE WANTED TO ENGAGE THE BUT WE WANTED TO ENGAGE THE PHONE COMPANIES DIRECTLY AND PHONE COMPANIES DIRECTLY AND URGE THEM TO DEPLOY TECHNOLOGIES URGE THEM TO DEPLOY TECHNOLOGIES TO HELP SCREEN OUT THESE TO HELP SCREEN OUT THESE UNWANTED CALLS AND THEN ALSO TO UNWANTED CALLS AND THEN ALSO TO WORK WITH US, PARTNER WITH US SO WORK WITH US, PARTNER WITH US SO THAT WE CAN TRACE BACK TO THE THAT WE CAN TRACE BACK TO THE ORIGIN WHO THESE ROBO CALLERS ORIGIN WHO THESE ROBO CALLERS ARE AND HOLD THEM ACCOUNTABLE. ARE AND HOLD THEM ACCOUNTABLE.>>TALK TO ME ABOUT THE>>TALK TO ME ABOUT THE TECHNOLOGY. TECHNOLOGY. DOES IT EXIST? DOES IT EXIST? CAN THESE COMPANIES FIGURE OUT CAN THESE COMPANIES FIGURE OUT WHAT A ROBO CALL IS OR WHERE WHAT A ROBO CALL IS OR WHERE IT’S ORIGINATING FROM? IT’S ORIGINATING FROM?>>YES.>>YES. IT’S IMPERFECT AS EVER — IT’S IT’S IMPERFECT AS EVER — IT’S EVER-EMERGING, IT’S EVER-EMERGING, IT’S EVER-IMPROVING. EVER-IMPROVING. BUT THEY CAN DEPLOY BUT THEY CAN DEPLOY NETWORK-LEVEL TECHNOLOGY THAT NETWORK-LEVEL TECHNOLOGY THAT APPLIES BEFORE THE CALL COMES IN APPLIES BEFORE THE CALL COMES IN AND YOU THE CONSUMER DON’T HAVE AND YOU THE CONSUMER DON’T HAVE TO DO ANYTHING. TO DO ANYTHING. THERE IS NO COST, NO ACTION THERE IS NO COST, NO ACTION REQUIRED ON YOUR PART. REQUIRED ON YOUR PART. AND THEY WILL SCREEN OUT A LARGE AND THEY WILL SCREEN OUT A LARGE NUMBER OF THESE ILLEGAL ROBO NUMBER OF THESE ILLEGAL ROBO CALLS. CALLS. AND THEN THEY’RE GOING TO MAKE AND THEN THEY’RE GOING TO MAKE ADDITIONALLY AVAILABLE ADDITIONALLY AVAILABLE TECHNOLOGY TO EITHER CALL-BLOCK TECHNOLOGY TO EITHER CALL-BLOCK OR CALL-LABEL ADDITIONAL CALLS OR CALL-LABEL ADDITIONAL CALLS AT THE WILL OR THE WISH OF THE AT THE WILL OR THE WISH OF THE CONSUMER. CONSUMER. THEY ALSO ARE GOING TO DEPLOY THEY ALSO ARE GOING TO DEPLOY CALL AUTHENTICATION TECHNOLOGY CALL AUTHENTICATION TECHNOLOGY SO THAT WHEN YOU GET THAT CALLER SO THAT WHEN YOU GET THAT CALLER ID AND IT LOOKS LIKE IT’S, YOU ID AND IT LOOKS LIKE IT’S, YOU KNOW, IT’S YOUR AREA CODE. KNOW, IT’S YOUR AREA CODE.>>WHICH IS WHAT MOST OF THE>>WHICH IS WHAT MOST OF THE ONES I GET LOOK LIKE A REAL ONES I GET LOOK LIKE A REAL NUMBER. NUMBER.>>THOSE ARE CALLED SPOOFED.>>THOSE ARE CALLED SPOOFED. THEY ARE FAKE. THEY ARE FAKE. THEY ARE GOING TO BE ABLE TO THEY ARE GOING TO BE ABLE TO ENSURE THAT THE NUMBER THAT ENSURE THAT THE NUMBER THAT DISPLAYS ON THAT SCREEN IS DISPLAYS ON THAT SCREEN IS ACTUALLY THE NUMBER THAT’S ACTUALLY THE NUMBER THAT’S CALLING YOU. CALLING YOU.>>ARE MORE — I SEE YOU GOT 35>>ARE MORE — I SEE YOU GOT 35 COMPANIES HERE. COMPANIES HERE. BUT SOME OF THEM ARE NOT THERE. BUT SOME OF THEM ARE NOT THERE. WHAT’S THE PLAN HERE? WHAT’S THE PLAN HERE? DO YOU THINK MORE COMPANIES WILL DO YOU THINK MORE COMPANIES WILL JOIN? JOIN?>>I ABSOLUTELY BELIEVE MORE>>I ABSOLUTELY BELIEVE MORE COMPANIES WILL JOIN. COMPANIES WILL JOIN. WE’VE BEEN NEGOTIATING THIS UP WE’VE BEEN NEGOTIATING THIS UP UNTIL THE LAST MINUTE. UNTIL THE LAST MINUTE. WE HAD 12 COMPANIES THAT JOINED WE HAD 12 COMPANIES THAT JOINED TODAY. TODAY. 50 STATES INCLUDING THE DISTRICT 50 STATES INCLUDING THE DISTRICT OF COLUMBIA, THIS IS A OF COLUMBIA, THIS IS A NONPARTISAN ISSUE. NONPARTISAN ISSUE. WE ALL AGREE THIS IS A SCOURGE, WE ALL AGREE THIS IS A SCOURGE, IT’S AN ANNOYANCE, BUT IT’S A IT’S AN ANNOYANCE, BUT IT’S A HARM TO OUR PEOPLE. HARM TO OUR PEOPLE.>>THIS MIGHT BE THE THING THAT>>THIS MIGHT BE THE THING THAT BRINGS AMERICANS TOGETHER. BRINGS AMERICANS TOGETHER. [ LAUGHTER ] [ LAUGHTER ] THERE IS NOBODY IN THIS COUNTRY THERE IS NOBODY IN THIS COUNTRY WHO MAKES A CASE FOR MORE ROBO WHO MAKES A CASE FOR MORE ROBO CALLS. CALLS. WHEN WILL CONSUMERS SEE A WHEN WILL CONSUMERS SEE A MEASURABLE DIFFERENCE? MEASURABLE DIFFERENCE?>>WELL, I REALLY WISH THAT I>>WELL, I REALLY WISH THAT I COULD TELL YOU THAT TOMORROW COULD TELL YOU THAT TOMORROW YOU’RE NOT GOING TO GET ANY MORE YOU’RE NOT GOING TO GET ANY MORE ROBO CALLS. ROBO CALLS. THAT’S JUST NOT GOING TO BE THE THAT’S JUST NOT GOING TO BE THE CASE. CASE. IT’S GOING TO TAKE TIME. IT’S GOING TO TAKE TIME. SOME OF IT IS DEPLOYING THE SOME OF IT IS DEPLOYING THE TECHNOLOGY. TECHNOLOGY. SOME OF THE COMPANIES ARE SOME OF THE COMPANIES ARE FURTHER ALONG AT DOING THIS THAN FURTHER ALONG AT DOING THIS THAN OTHER COMPANIES. OTHER COMPANIES. WHAT WE WANT FOR US TO SUCCEED WHAT WE WANT FOR US TO SUCCEED ALL COMPANIES HAVE TO DEPLOY ALL ALL COMPANIES HAVE TO DEPLOY ALL STRATEGIES. STRATEGIES. SO SOME OF THEM WILL TAKE A SO SOME OF THEM WILL TAKE A LITTLE MORE TIME. LITTLE MORE TIME. AND THEN SOME OF IT IS JUST AND THEN SOME OF IT IS JUST GOING TO REQUIRE GUMSHOO GOING TO REQUIRE GUMSHOO INVESTIGATION WHERE WE TRACE INVESTIGATION WHERE WE TRACE BACK THE CALLS TO THE POINT OF BACK THE CALLS TO THE POINT OF ORIGIN SO WE CAN IDENTIFY THE ORIGIN SO WE CAN IDENTIFY THE ILLEGAL ROBO CALLERS AND HOLD ILLEGAL ROBO CALLERS AND HOLD THEM ACCOUNTABLE. THEM ACCOUNTABLE. THAT REQUIRES GOING TO COURT. THAT REQUIRES GOING TO COURT. SO WHAT WE HOPE IS OVER TIME WE SO WHAT WE HOPE IS OVER TIME WE WILL SEE A SUBSTANTIAL WILL SEE A SUBSTANTIAL DIMINISH DIMINISH AND WE ALSO KNOW THAT THESE AND WE ALSO KNOW THAT THESE PRINCIPLES ARE NOT THE BE ALL PRINCIPLES ARE NOT THE BE ALL END ALL. END ALL. THE CRIMINALS ARE SMART, THE CRIMINALS ARE SMART, CREATIVE, AND EXCEPTIONALLY CREATIVE, AND EXCEPTIONALLY GREEDY. GREEDY. AND THEY WILL TRY TO DO END RUNS AND THEY WILL TRY TO DO END RUNS AROUND THEM AND COME UP WITH NEW AROUND THEM AND COME UP WITH NEW WAYS TO SCAM US. WAYS TO SCAM US. AND WE’RE GOING TO COMMIT TO AND WE’RE GOING TO COMMIT TO WORK WITH THESE PHONE COMPANIES

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