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Telephone Business Etiquette & Software : How Is Webinar Used in Conference Calls?

Telephone Business Etiquette & Software : How Is Webinar Used in Conference Calls?


I’m very often asked, what’s a webinar and
what’s a telephone conference, I’d like to talk to you about the differences and predominately
focus on webinars for you today. My. name is Kathy Pabst Robshaw, Total Telephone Effectiveness.
A webinar is very simply a conference call which is a bunch of people on the telephone
but you’re adding the ingredient of visual through the computer. If you’re organizing
a webinar you can download onto the computer a Power-Point presentation or any other documents
that you want to show to the people that are participating. Colleges use it, universities
use it, that’s how they do E-learning, distance learning, is using a webinar. It takes a little
bit of time to set it up, not that difficult, but it does need to be set up. If I was going
to hold a webinar, I would contact a company on-line, there’s several, there’s only a fee
that you would pay for a monthly subscription, depending on the number of users you’re going
to have participating in the webinar, and I’m given a phone number again, as well as
a computer number, computer code. So people dial in to the webinar through the phone to
get phone contact, and then dial in on the computer using the link and the password,
and then everybody is communicating. It’s pretty neat, just like be live face to face.
You ca raise your hand on the webinar, you can actually ask a question on the webinar,
you’re typing in the question without interrupting anybody. The person in charge can even draw
on the screen so they can make a point, make an additional piece of information available
to you. So it’s pretty flexible, just like having a face to face meeting. In fact, some
companies even use webinars now, as oppose to having conferences or board meetings, and
having people travel. Very, very flexible, very adaptable, very cost effective. I’m using
one now for training and coaching with a client in mind in fact, they’re in California, I’m
here, we’re doing it purely phone/webinar, and it’s happening. It’s a very, very strong
tool for your business. Kathy Pabst Robshaw, Total Telephone Effectiveness.

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