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Telephone English: Emma’s top tips

Telephone English: Emma’s top tips


Hi there. My name is Emma, and in today’s video,
I am going to teach you about the telephone and cell phones. Telephone English. I’m going
to teach you some of my top tips on how to speak well when you’re on the telephone. A
lot of students get very, very scared when they talk on the telephone. Why is this? Well,
you can’t see the person’s lips moving when you’re on the telephone, and the English — it’s
sometimes difficult to understand what someone is saying. So it’s okay. You can get better
at talking on the telephone. And I’m going to tell you how. So let’s get started.
I have eight tips for you. No. 1, one of the main problems students have
when they’re on the telephone, is they’re very direct. What does “direct” mean? Maybe
they’ll say something like, “I want to talk to Mr. Bob.” Okay? “I want to talk to
Mr. Smith.” This is very direct English. Why is it direct? “Want.” It’s not the most polite way to speak.
When you say “I want. I want.” It’s better, when you’re on the phone — especially
to someone you don’t know that well — to use polite English, such as “could, would,
may.” “May I speak to Mr. Bob? May I speak to Mr. Smith?” “Could you hold on a minute, please?” Okay?
It sounds a lot nicer. So remember your “could, would, may”.
Try not to use “want”. Tip No. 2, practice. Practice, practice, practice.
Practice makes perfect. But how do you practice? Who will you practice with? Well, one idea
is if you know that there’s a business, and the business is closed for the day, you can
call their telephone number. Maybe they have an answering machine you can listen to. What I
would recommend is call a business you know will be closed; listen to their answering
machine message; and try to take notes on what they say. And then call back, and see.
Did what you hear — is it the same? Is it the same from the first time you called to
the second time? Are your notes correct? So very key is practice. You can also practice with a friend.
You can practice in front of the mirror. “Hello!” Okay? So
practice, practice, practice. No. 3, spelling. A lot of the time, we have
to spell on the phone. Sometimes you have to spell your name, your last name, your address.
So it’s very important to be able to pronounce alphabet letters, a-b-c-d-e. So it’s very important
that you can say these letters correctly. And also that you know how to spell things
out on the phone. So what do I mean by this? Well, for example, if you have to call someone,
and they need to write down your last name, and your last name is — we’ll say your last
name is White, so White. So you’re on the phone, and they say, “What’s your last name?”
“My last name is White.” And then you start spelling it. “W as in ‘Wilson’; H as in ‘Hilgar’
— it’s a weird name, but — I as in ‘Iceland’.” So what you do is you spell out your name using examples.
So for example, if I’m spelling “Emma”, I’d say, “My name is Emma. That’s E
as in ‘Erin’; M as in ‘Mary’; M as in ‘Mary’; A as in ‘Anne’.” Why do we do this? It’s because
some English letters sound the same. If you’re on the phone, and you say “p-d-t-v”, they all
sound so similar. By spelling out in this way, the person will know which
letter you’re talking about. Tip No. 4, numbers. A lot of the time, when you
talk on the phone, you have to use numbers or someone will tell you a number, and you may
have to write it down. It’s very important to practice your numbers. Practice listening for numbers.
So for example, a lot of students have trouble with 30 vs. 13, okay? What’s the difference?
30, the first part is long, “thir”; the second part is short, “ty”. “Thirty”.
Versus 13, where the first part of the number is short, and the second part is long. So it’s very
important to get used to numbers like 14 vs. 40, 15 vs. 50. And you should also practice
listening to long numbers. Okay? Maybe if I say the number one, you understand that. It’s easy.
But try to listen to this number. If I say “4-45-1-7-8-10-100”, maybe it would
be more challenging. So practice your numbers. No. 5, very important tip, ask if you don’t understand.
A lot of students get nervous on the phone, and they’re too embarrassed
to tell the person they’re talking to, “I don’t understand.” It’s very important you
tell the person that, okay? So when you’re on the phone, you can say, “I’m sorry. Can you
repeat that, please?” Or “I’m sorry. Could you repeat that?” Or “I’m sorry. Can you please slow down?
My English is not strong.” This will help for the other person on the line to
slow down their English, and then, hopefully you can hear what they’re saying, okay? So
always ask for them to slow down if you don’t understand, and you can ask them to repeat. No. 6, it’s very good to memorize — so remember
— key phone expressions, okay? What are some examples of these? Ring! Ring! Imagine someone’s calling me.
“Hello?” Okay, they say, “Is Josh there?” I say, “Oh, I’m sorry. He’s not in.
May I ask who’s calling please?” A lot of the phone English, it’s the same. You hear the
same expressions again and again and again. Just remember these expressions. “May I ask
who’s calling, please?” Okay? “Is so-and-so there?” If you remember these expressions, it
will make talking on the phone a lot easier for you. No. 7, when you’re on the phone, it’s important
to know if you should use formal or informal English. What’s the difference? Formal English,
you would use, maybe if you’re talking to someone you don’t know. Maybe if you work at a
business, you might use this with a customer. So it’s very polite English. Informal English
is the English you would use with your friends. So it’s important to know which phone expressions
are formal, and which ones are informal. An example of this, when I made a mistake was,
one time, in a job interview, somebody called me, and they asked to speak to me, and I said, “Oh, hey!
How’s it going?” This is very informal English. What I should’ve said was, “How are you?” Okay?
So it’s important to know the difference. Finally, the last tip — and a very important one — smile.
When you smile when you’re on the phone, it makes your brain think you’re
very happy, and it will calm you down. Okay? So you’ll feel less nervous if you smile. And
also, people can usually hear if someone is smiling. It sounds weird, but it’s true.
When you’re smiling, people can usually tell that you sound happier. So it’s very good to
smile when you answer the phone, when you call someone. Have a smile on,
and you will feel calmer. So I hope you’ve enjoyed this video. I invite
you to come to our website, www.engvid.com. There, we have some quizzes where you can
practice my phone tips. So until next time, take care.

100 thoughts on “Telephone English: Emma’s top tips”

  1. I think we do not need to (dislike) these videos, which are made by people spend their time in an attempt to help us be better in a certain subject, we can either appreciate their effort (Like) or simply leave it.

  2. I am trying to learn English but i feel it's really difficult without practicing and i don't know anyone to communicate with 😐

  3. Yes, I'd understand all step,all conversation direction.it's very beneficent,advantageous,utilitarian.
    gratitude thanks eminent mam.

  4. Hi emma you are good as a teacher love from UAE… I would like to improve my english with any girl just for practice nothing more if anyone is here please reply🤔

  5. Is this sentence correct? Please help me with your name. If not then what is the correct way of asking someone's name.

  6. Thank's Emma for your help. It's very usefull for me to try to understand and learn the american language. Greetings from Argentina. I'm Alvaro. I like when you use some words from our argentinians language, and it's very funny how like sound that.

  7. I love your pronunciation. It is very clear and easy to understand. I also love the Way how you explain all the English lessons. I congratulate you. You are a very good teacher. Blessings.

  8. Hello Emma!May I ask you something? "Hold on,let me grab a pen and a paper" is in informal, right? How can I tell the same thing in a formal way?

  9. I got a phone call from Azerbaijan today which just played the audio from this video; I am very confused.

    When I call them back it plays it again, when the video finishes the call hangs up.

    Has anyone else experienced this? Why would this call happen?

  10. Hi emma teacher and the pricts is the best way line your talking about sweet heart in exam and I will be right show you great to see you next time bye

  11. Hi Emma. This is Tinku. I must have to say u r a great teacher. I really need some lessons like this. Your your smile is really cute 🙂

  12. Teacher thanks for everything video, they are help me now to learning English, theks really i'm thankful whit you

  13. hello my name is Ivancley I want to practice my English someone who has a good soul could help me I'm Brazilian

  14. あなたの講義はとてもわかりやすく、英語が苦手な私にとってとても勉強になりました。

  15. very profit your word, so i do thanks to job, you long time before walking on your foot, very perfect on be done, i thanks give begind shot other, emma, please you and for my reply,?? I hope there word forever be done. There defirend word i need to job, thanks good luck.

  16. Hi Emma , how are you .? Thanks for your video . Always I learn something new . You have good humor of sense and Your smile make me memorize easy.

  17. Just for query, is ok to use these word as a alternative

    May I know, or can I know, could you please tell your name rather than May I ask ??
    Guys

  18. Hi Emma how are you? I am not scared to talk on the phone .but I am. Scared to talk with people when I am in front of people

  19. Anybody who wants to practice English daily with me comment down below your number i have skills of handling UK people whom i work for. And also i can teach you hindi language

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