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VIDEO: Owasso family waits more than 4 months for cell phone repair

VIDEO: Owasso family waits more than 4 months for cell phone repair


HAIL AND WE WILL CHECK OUT THE SEVERE WEATHERPNEAND WHEN THE NEXTROUNOFRAIN AND THUNDERSTORMS COULD BMOVING IN.>FOUR MONTHS WITHOUT A CELL PHONE AND OWOSSO FAMILY SAYS HGUY WHO PROMISED TO FIX IT CLOSEUPSHOPAND STILL HAS THEIR PHONE. THEY WERE TRACKEDDOWN FOR ANSWERS THISCONSUMER INVESTIGATIOE IN NOVEMBER THEY BROUGHT THEIR SON’S iPHONE 6+HERETO INSPIRE MOBILE REPAIR. NOW, THE SIGN IS GONE AND THE DOOR IS LOCKED. I AM SHOCKED AND MAD. IT’S A COMBINATION. HE WILL NOT GIUS THE PHONE BACK. REPORTER: THEYPAITHE OWNER CHRIS HOCK $140 TO FIX THE PHONE. HE TOLD THEM HE WOULD HAVE TO SEND IT TO MIAMI. IT HAS SOME REAL FINE SOLDERING THT COUDNOT DO THERE WERE ONLYA FEW PEOPLE IN THE U. S. WHO CAN ACTUALLY DO IT.REPORTER: WEEKS WENT BY AND HE COULD NOT RATHEM BUT WHEN TEFINALLY DID HE SAID HE HAD TO SEND IT TO TEXAS. WHAT IS YOUR SON DOING FOR A PHONE DURING THIS TIME? REPORTER: NO EWERESTILLPYTH MONTHLECFE ONTHE PHONE.REPORTER: HE WERE EVENTUALLY GIVEN AUSED PHONE TO USE. THAT THEY CANNOT GET ANSWERS ON WHEN THEY WOUGET THEIR PHONE BACK. HE SAIWHAT DO YOU WANT ME TO DO LIKE IT’S OUR PHONE — OUR FAULT THAT OUR PHONE IS THEM BACK. HE SAID MONDAY MORNING LET’S MEET UP AND I WILL GIVE IT TO YOU WHEN WE WERE FINALLY FED UP. I SAID WHERE AND WHEN AND HE SAID APPLEBEE’S AT NOON AND AT 1130 APPLEBEE’S AT NOON AND AT 11:30 AM HE SAID HE WAS OUT OF TOWN AND WOULD IT BE BACK UNTIL TOMORROW. THAT WAS THE LAST CONTACT WE HAD WITH HIM.REPORTER: I FOUND THREE NMBUT COULD NOT G ANYONETO ANSW I FOUND A WEBSITE AND EMAIL AND SINCE HIS BUSSWA CLOSEDI LOOKED ATHISHOME ADDRESS. I SAW SOMEONE INSIDE BUT NO ONE CAME TO THE DOOR. I LEFT MY BUSINESS CARD AND HE CALLED A FEW HOURS LATER AND AGREED TO MEET ME AND GO ON CAMERA. AT ONE POINT YOU WERE LIKE WHAT DO YOU WANT ME TO DO. THAT MIGHT BE TRUE. I HAVE NO IDEA. I DON’T REMEMBER THAT PARTICULAR CONRO UNOT SURPRISE ME.REPORT: THE PHONE ENDED UP IN STORAGE HE SAID. SO WHEN YOU CLOSE UP SHOP YOU HAD THE PHONE CUSTOMER CORRECT. TOOK WHY DID YOU NOT CALL THEM AND SAY HERE IS YOUR PHONE. AT THAT POINT IN TIME I WAS GOING TO PERSONAL ISSUES AND THERE IS REALLNO EXCUSE, THE BOTTOM LINE IS WE DROPPED THE BALL AND DID NOT TAKE CARE OF THEM. REPORTER: HE SHOWED ME WHAT IS THE PHONE IN QUESTION. HE SAID HE WILL GIVE IT TO THEM ON MAY 1 AT COURT. REPORTER: HES HIS WIFE RECENTLY TL CEAN CAUSEHTO REEVUHIS

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