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Warranty company provides phone that doesn’t work with carrier

Warranty company provides phone that doesn’t work with carrier


WE HAVE ALL LOST OR DROPPED OUR PHONE IN PLACES, FROM BREAKING THE SCREEN TO COMPLETELY FORGETTING IT. ONE WOMAN TRIED TO PROTECT HERSELF BUYING INSURANCE, BUT SHE MADE ONE MISTAKE. FRUSTRATING. INFURIATING, HORRIBLE. Reporter: AT SOME POINT WE CAN ALL RELATE TO DROPPING THEIR PHONES WHERE THEY DON’T BELONG. I’VE DROPPED IT IN COFFEE. I’VE DROPPED IT IN THE TOILET, I HATE TO SAY. Reporter: SO WITH A NEW ONE, SHE TRIED TO PROTECT HER INVESTMENT. FOR $10 A MONTH, SHE WAS COVERED WHETHER SHE DROPPED, BROKE OR LOST HER PHONE. COVERAGE WAS GOOD EVEN WHEN SOMEONE STOLE IT FROM HER. THEY GOT ME A PHONE PRETTY FAST, WHICH I WAS EXCITED ABOUT. CAME IN THE MAIL THE NEXT DAY. Reporter: BUT IT WAS THE WRONG PHONE AND WOULDN’T WORK WITH HER SERVICE PROVIDER. PHONE NUMBER TWO COMES, SAME EXACT PROBLEM. THE FRUSTRATION MOUNDED AFTER A THIRD TIME. IN THE 84 PAGES OF FINE PRINT, THE CONTRACT READS: Reporter: BASICALLY THERE’S NO GUARANTEE TO GET A PHONE THAT WORKS WITH YOUR CARRIER. SHE HAD TO CLICK ON A LINK PROVIDED ON PAPERWORK: Reporter: THE LESSON HERE IS ALWAYS READ EVERYTHING. ALWAYS. YOU HAVE TO READ ALL THE CONDITIONS BECAUSE THAT’S THE TIME YOU CAN GET QUESTIONS ANSWERED OR DECIDE NOT TO BUY THE PRODUCT. AND IF YOU HAVE A QUESTION

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